Responsible gambling

At Trinocasino, we understand that our players' enjoyment and well-being are of the utmost importance. We strive to provide a fun, fair, and safe gaming environment for all our customers. As part of this commitment, we have implemented various responsible gaming measures to help you maintain control over your gaming experience.

Self-Exclusion and Time-Out Options

We recognize that sometimes players may need a break from gaming or want to exclude themselves from playing temporarily or permanently. To support you in achieving this goal, we offer the following options:

• Time-out: Take a temporary break from gaming by setting a time-out period of 24 hours, 7 days, or 30 days.
• Self-exclusion: Permanently exclude yourself from playing for a specified period or indefinitely.

Deposit and Loss Limits

To help you maintain control over your gaming budget, we offer the following deposit limits:

• Set daily, weekly, or monthly deposit limits to restrict the amount of money you can spend on gaming.
• Choose from various limit options to suit your needs, including €500, €1,000, €2,500, and more.

Reality Check

We want to ensure that our players are aware of their gaming habits and spending. Our reality check feature provides you with:

• Game time: Displays the amount of time spent playing.
• Winnings and losses: Shows your total winnings and losses over a specified period.
• Session balance: Indicates your current session balance.

Account Closure

If you wish to close your account, please contact our customer support team. We will assist you in closing your account promptly.

Responsible Gaming Tools and Resources

We have partnered with various organizations to provide you with additional tools and resources for responsible gaming:

• GamCare: A leading UK-based charity providing free counseling and advice on problem gambling.
• eCOGRA: An independent testing agency that ensures our games are fair and random.
• BeGambleAware: A UK-based charity promoting responsible gaming practices.

Additional Support

If you need further assistance or have concerns about your gaming habits, please don't hesitate to reach out to us. Our customer support team is available 24/7 to provide guidance and support.

By taking proactive steps towards responsible gaming, we can ensure a safe and enjoyable experience for all our players.